MULTIFACTOR STUDY OF SERVICE QUALITY PARAMETERS IN BAKU CITY PASSENGER TRANSPORTATION SYSTEM

Abstract

The article considers the number of key regularities, such as the number of keystrokes, number of line passes, line length, day-to-day bus usage, type of parking, average traffic length, number of parking lots, number of buses and etc. Regression analysis was performed. The route selected for this purpose is Alatava-Moskva pr. (Shamakhinka) is located on the main street of Moscow - Moscow Avenue, which connects Avtovagzala city center to the north of the city center, north of Baku city. In the article, a large number of regression analyzes were performed using the SPSS16.0 software (in some cases, this function of the Microsoft Excel program) for analyzing all the prices collected after the regression analysis. Based on the results of the analysis, R2 = 0,155 and 0,377 prices, the regression
parameters analyzed on the considered route seem to be somewhat unstable and based on the route
estimates of the route parameters, the high quality of service lowers the likelihood of By default, this
route results in poor service quality and uninterrupted regularity. With the lack of dependence on the
dependent and non-dependent technical parameters on the bus route, it is concluded that the routes for
optimizing the actual prices of the parameters that condition the basic service quality, regularity and
safety issues for the considered route route and its technical elements need to be upgraded and
redesigned.